Política de envío
• Unless noted otherwise in the ordering pipeline. We ship all items within 2~3 business days of receiving the order. Most items will be shipped from our warehouse in the next business day after the order has been received (Monday-Friday). Orders received over the weekend or on a national holiday will be shipped the following business day. Orders will arrive in 7~10 business days depending on the different locations. Due to weather or holiday season, shipping may be delayed. You will receive notification of any delay or cancellation of your order after we shipped your order.
• Orders shipped via UPS, USPS and FedEx are traceable by logging into your account. Customers will be notified that the UPS, USPS and FedEx tracking number has been posted via an Order Status Update e-mail as well. Orders shipped by other carriers may not be traceable but can be requested through contacting us at: Phone: 443-687-7097
• If the carrier cannot reach you and your order cannot be delivered, you may be responsible for all freight charges associated with returning the merchandise back to our facility along with a 20% restocking fee for the return of the order. Please be sure we have any and all the correct contact information for you.
• Any Cancellation needs be sent to us within 12 hours of purchase and before the order ship out. If an order has shipped already, and a tracking number has been assigned to it, cancellation is subject to our standard 30 Day Return Policy. If you need to cancel an order, please contact us promptly by email or phone. Be sure you reach one of our customer service associates so that your order will be canceled immediately and not shipped.
• We cannot change or reroute any shipped order. Any change is subject to our standard 30 Day Return Policy.
• In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote rural delivery locations, inner-city deliveries, island deliveries, etc.), We reserve the right to cancel an order. Please contact us first if you’d like to check to see if your location may qualify as an “extreme delivery condition”.
More shipping information:
Small Parcel Shipping – FedEx, UPS, USPS or DHL
Non-heavy pieces of furniture and accessories will be shipped through FedEx, UPS, USPS. Depending upon your geographic location the average shipping transit time is between 2-7 business days (not counting order processing and warehouse preparation time) for any destination in the continental United States. Should the item not be in stock customer service can advise you of the estimated in-stock date.
Ground delivery by FedEx, UPS, USPS is almost always made Monday - Friday 10 am to 6 pm and it is usually not possible to make a specific delivery date and time with these carriers. We do not require a signature unless specified by the customer. If you are not at home to accept delivery, the merchandise will be left in a secure location at your premises or a re-delivery slip will be left by the carrier. If you require a signature please advise Customer Service.
Ground Shipping will also be made to business addresses during normal business hours Monday to Friday only. Usually, a signature will be requested on delivery, but the carrier is not required to match the signature to the specific name on the order. Please instruct the appropriate office staff to notify you upon receipt of your merchandise.
If you purchase several Ground Shipping items on the same order, it is possible the items may be consolidated and shipped via Truck Freight instead at the sole discretion of the manufacturer. No Ground Shipping can be made to a P.O. Box or military APO or FPO addresses.
• Curbside Truck Deliveries (Free of Charge).For larger items that need to be shipped by freight, we will ship them through one of several freight carriers by pallet or other measures.
Our standard freight shipping is a Self Service CURBSIDE ONLY delivery service without liftgate. Independent freight forwarders perform truck deliveries to your home, apartment or office. This service is referred to as Tailgate or Curbside Delivery. The driver will move the items to the back of the truck and you will be responsible for carrying the product from the back of the truck into your home or office. If you are receiving a heavy or bulky item, please have someone who can help you unload it. Most trucking companies offer additional services to help you move items into your house.
Freight deliveries are scheduled directly between buyer and carrier if being brought to a home residence. Everything will be done to accommodate your schedule; the delivery can only be arranged based on the carrier's hours of operation and availability. The carrier will generally provide an estimated 2-4 hour window of time for the day/date selected and can often on request call you within an hour prior to arrival if you need to meet them at the delivery location.
NOTE: If your delivery address is a business, the freight carrier will not call ahead and will arrive any time within regular business hours. If you want or require an appointment, please let us know so arrangements can be made. Freight trucks are large and can often be actual tractor-trailers. If you reside in a location where such a truck would not be able to get to you, please let us know prior to the shipment of your order. We are not responsible if you are required to make arrangements with the freight carrier to meet their truck at another location to obtain your order.
Upgrade Delivery Service Options
• Inside Delivery (Call for Quote)--Please be sure to contact us ASAP if you want to use this shipping service.
Inside Delivery Service provides premium two-man delivery directly to inside the threshold of your home, apartment, or office, which is usually your garage, front entrance, or service entrance. However, if you reside in an apartment building or condominium the merchandise will be carried up two flights of stairs if necessary. If you require the merchandise moved up additional flights please contact Customer Service. The merchandise will be left in its original packaging, and the carrier will not assemble the furniture. The shipping company will call you in advance to schedule a delivery appointment window, and once you confirm the schedule, you must be at the delivery location to accept the merchandise.
• Room of Choice (Call for Quote)--Please be sure to contact us by using this shipping service.
Room of Choice Service provides premium two-man delivery directly to any room inside your home, apartment, or office. The freight elevator is required for any floor which is higher than the 2nd floor. It is the responsibility of the shipping company or us if the product cannot fit through the door. If necessary the merchandise will be carried up two flights of stairs. If you need the merchandise moved up additional flights please call Customer Service. The shipping company will call you in advance to schedule a delivery appointment window, and once you confirm the schedule, you must be at the delivery location to accept the merchandise.
• White Glove (Call for Quote)--Please be sure to contact us by using this shipping service.
White-Glove is our highest level of premium delivery. You do nothing other than welcome the delivery crew and show them where you would like your new furniture to be placed. The two-man delivery team will remove the merchandise from the truck and carry the furniture up or down two flights of stairs if required. The freight elevator is required for any floor which is higher than the 2nd floor. The crew will then carefully unpacks the merchandise; ensure there is no damage, and remove and dispose of all debris and packaging materials. The shipping company will call you in advance to schedule a delivery appointment window, and once you confirm the schedule, you must be at the delivery location to accept the merchandise.